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CMS Platform Stuck on Loading Page

Troubleshooting guide for when the CMS platform is stuck on the loading page — browser fixes, network checks, and server diagnostics.

Issue Statement

CMS page stuck on loading page

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Cause of Issue

Steps for Troubleshooting

1. Basic Browser Checks

  • Try Incognito Mode – Open the CMS page in an incognito window.

  • Clear Browser Cache – Manually clear the cache and cookies.

  • Hard Refresh – Use Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).

  • Try a Different Browser – Check if the issue is browser-specific.


2. Network & Server Checks

  • Check Internet Connection – Ensure the network is stable.

  • Inspect Browser Console (F12 > Console) – Look for JavaScript errors.

  • Check Network Tab (F12 > Network) – See if requests are stuck or failing.

  • Ping the Server – Use ping yourcmsdomain.com in the terminal to check connectivity.

  • Check Server Logs – Look for errors in backend logs (e.g., 500 errors).

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