Movingwalls Helpdesk

In some cases customers swill not be able to delete content . here are some examples:

Customer Unable to Delete Specific Content

See <a href="https://helpdesk.movingwalls.com/agent/movingwallsholdingpteltd/moving-walls-holding-pte-ltd/tickets/details/723002000045967584" rel="nofollow noopener noreferrer" target="_blank">Ticket ID: #11238 Subject: Citi Mobile Media Old content playing.</a>

- Issue:
 - FCMB_MMA2.jpg creative was not removed properly from the CMS platform, which resulted in it being displayed on the LED screen.
 - Customer tried to republish the current schedule, tried to delete the content from storage(didn't delete) and also restarted the media player several times with no affect.
 - Additionally, while this creative was still active, the other scheduled content did not display as expected.
- Root Cause: The order ID was missing in the FCMB_MMA2.jpg content during the scheduling process, which is why it isn't showing up on the frontend. This was due to a bug in the LMX/CMS?
- this issue will only occur with schedules created before September 2024
- Steps to fix: resolve this issue, manually removing the FCMB_MMA2.jpg creative from the History tab in the CMS platform.

- See <a href="https://helpdesk.movingwalls.com/agent/movingwallsholdingpteltd/moving-walls-holding-pte-ltd/tickets/details/723002000045967584" rel="nofollow noopener noreferrer" target="_blank">Ticket ID: #11238 Subject: Citi Mobile Media Old content playing.</a>
 - Issue:
 - FCMB_MMA2.jpg creative was not removed properly from the CMS platform, which resulted in it being displayed on the LED screen.
 - Customer tried to republish the current schedule, tried to delete the content from storage(didn't delete) and also restarted the media player several times with no affect.
 - Additionally, while this creative was still active, the other scheduled content did not display as expected.
 - Root Cause: The order ID was missing in the FCMB_MMA2.jpg content during the scheduling process, which is why it isn't showing up on the frontend. This was due to a bug in the LMX/CMS?
 - this issue will only occur with schedules created before September 2024
 - Steps to fix: resolve this issue, manually removing the FCMB_MMA2.jpg creative from the History tab in the CMS platform.

Troubleshooting guide for content that cannot be deleted from the CMS — caused by a missing Order ID bug in schedules created before September 2024. Fix via the History tab.

Unable to Delete Content

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