This guide explains how to safely remove inactive devices from the CMS.
Warning
Before you start, please view what is the Impact of Deleting Devices in LMX Content Platform
Important Note:
Once deleted, the device will be permanently removed from the CMS.
All historical playlogs tied to the device will no longer be accessible or downloadable.
If you're unsure, consider deactivating the device as “archived” instead of deletion.
Step-by-Step Instructions:
1. Login to CMS
Visit: https://cms.movingwalls.com
Enter your Tenant Name, Username, and Password
Note: Login does not require an email address.
2. Navigate to Device Manager
Click on Device Manager from the main navigation menu.
You’ll see a list of all registered devices and their current status.
Use the search bar to locate the device(s) you intend to remove.
3. Identify Inactive Devices
Look for devices with:
Red/offline status
Last Seen date older than your expected thresholdApply filters if needed:
Status = Inactive or Offline
Last Seen > Older than X days
4. Select the Device(s)
Click the Status checkbox beside each inactive device you wish to delete.
Double-check the device status before proceeding.
5. Delete the Devices
Click the Delete button
A confirmation prompt will appear — click Confirm to proceed deleting the device and removing it and it's playlogs from the MW Content.
